Customer Service & Warranty Information
All warranty inquiries should be made to the manufacturer. Use the links below to contact or submit a warranty claim for your product.
Playset's
Woodplay
View Woodplay's "No Kidding" Guarantee
Register your Woodplay playset. Customer must register the playset purchase at www.swingsets.com to be eligible for warranty. A copy of the original invoice must accompany all warranty claims.
Childlife
Childlife Warranty and claim process.
Playground One
Rainbow Play Systems
View warranty and claim submission process.
Basketball Goals & Systems
Goalsetter
Goalrilla
Goalrilla basketball warranty and claim procedures.
G-Trainer warranty and claim submission procedures.
Trampolines
Springfree
Register your Springfree product.
Your Springfree warranty is doubled when registered
to 8 yrs on frame and 2 yrs on everything else (mat, net surround, rods). Product registration required before a warranty claim can be submitted.
Submit a warranty claim. Online form.
Alleyoop
Contact Alleyoop for warranty claims.
Other Products
Step2
Play System Customer Care Packages
Maintenance and Safety Check
This package is ideal for any age system. Tighten Hardware and looking over the system for any potential warranty issues. Labor to replace warranty items will be at an additional charge.
The Ultimate Power Clean & Hand Rub Seal Program
The Ultimate Power Clean & Hand Rub Seal Program is a 2 step process:
Day 1: complete safety inspection, tighten all hardware and check for any warranty issues. We will also power clean your entire system.
Day 2: Hand rub transparent sealer on the play system.
Download current Customer Care Price Sheet.
Contact us today to set up your Service Program.
We carry a full line of quality accessories like swings, ropes, discs, canopies, etc…. To make your swing set look like new.